Effective Date: 02/19/2025
This Privacy Policy applies to websites, apps, events, and other services operated by Dallas Plumbing & Air Conditioning, as owned and operated by Air Pros USA LLC.
Safeguarding your privacy is very important to us. We take the collection of personal information from our Users seriously and are committed to protecting each User’s privacy in accordance with this Privacy Policy We use the term User to include any individual who accesses and uses any of our services, including our websites, digital applications, and online services, including AirProsUSA, FloridaDucts.com, and FlAirPros.com, our surveys, contests and sweepstakes. Please carefully review our information collection practices and privacy protections below.
WHO WE ARE AND HOW YOU CAN REACH US
You may contact us directly if you have any questions regarding the content and material on the Website or if you have any questions about our privacy policies. Please contact us at info[at] FLAirPros.com or Privacy Officer at the following address: 11055 Plano Road, Dallas, TX 75238
DATA CONTROLLER
The data controller for the information you provide or that is collected pursuant to this Privacy Policy is: 11055 Plano Road, Dallas, TX 75238
INFORMATION WE COLLECT
We provide various repair services, informative, educational, and entertaining features as part of our HVAC services. To operate these features, we collect certain non-personal and personal information from our Users for specific purposes. For Website-related activities that request personal information, you agree to provide accurate and current information about yourself. We may conduct surveys or contests, sweepstakes and/or special events through the Websites. To participate in these events, you must meet the designated criteria for participation, and minimum age requirements (for example, 18 years of age or older) for the specific event. We may retain personal information for an indefinite amount of time to preserve our database and to comply with various federal and state laws.
HOW WE USE INFORMATION
To participate in certain activities on the Websites or in online activities, special events, contests, sweepstakes, or other Services, you may be required to provide your name, street, and e-mail addresses, telephone number, birth date, and gender. We also may survey Users about various topics, including how we can improve our Websites and Services. Response to our surveys is entirely voluntary. We collect information for several important purposes, including to operate our Services, protect the security of our Users and the Services, improve our Services, distribute our newsletters, notify the winners of our contests and sweepstakes, allow participation in specified activities, and for future marketing and/or promotional use in connection with the Services and other products and services provided by us.
To gauge the effectiveness of the Websites, we may collect non-personal information about our Users, such as Internet server and browser identification, the Internet service provider, clickstream information, the web page from which a person enters our site, webpages visited, duration of visit and domain type. We may produce certain contests, sweepstakes and special events with the support of affiliated or non-affiliated sponsors and/or promotional partners. The information collected through the Websites in conjunction with such events may also be used for the marketing of additional services and events by us and/or our promotional partners and sponsors beyond the contest, sweepstakes and/or special event. Depending on the event, Users either grant their approval on how their information is used before it is collected (‘opt-in’), or choose to deny use of their information for additional purposes (‘opt-out’).
For each contest, sweepstakes or event, we will provide notice of the applicable rules or terms for the event, and if necessary, post any supplemental terms and conditions or privacy provisions. To the extent there is a conflict between those privacy provisions and this Privacy Policy, the privacy provisions for the specific event will govern but solely to the extent of the conflict.
USE AND COLLECTION OF INFORMATION BY OPERATIONAL PROVIDERS
For the convenience of our Users, we may provide the opportunity to purchase certain goods, merchandise, and services through the Services. Companies other than CM Heating, as owned and operated by Air Pros USA LLC may handle some of these transactions. We call the companies that conduct our e-commerce operations, order fulfillment, and/or contract services ‘operational providers.’ If you choose to use these Services, our operational providers will request information to fulfill your order or request. The voluntary submission of your personal information to these operational providers, including your order or request, is governed by the specific operational provider privacy and other terms. To facilitate an order or request, we may share information with the operational provider. The operational provider may also share your information with us. We will store this information in our User database. In most instances, we request that our operational providers adhere to the provisions in this Privacy Policy and only share Users’ personal information with us, unless necessary to complete a User’s request or order. We also request that these providers only use personal information for the purpose of conducting the sale or fulfilling the requested service or order. However, you must read an operational provider’s privacy policy to determine the extent of use and disclosure of your personal information collected by them. Air Pros, its parents, affiliates, and subsidiaries are not responsible for the collection, use, and disclosure practices of operational providers, nor is Air Pros responsible or liable for the products or services provided by operational providers.
OUR POLICY ON DISCLOSING YOUR INFORMATION TO PARTIES OTHER THAN AIR PROS USA LLC,
We only share or disclose your personal information with companies other than Air Pros USA LLC when it is required by law, disclosure is necessary to operate the Services, to protect the safety of our Users, employees, or property, and/or when disclosure is consistent with Air Pros practices for its Services. We may in the future share personal information with our parents, partners, affiliates or other entities for other purposes. If we decide to enter into such sharing arrangements, we will disclose to our Users and in this Privacy Policy the name of each entity with which we will share information, what type of information will be shared, how the information will be used, and how to contact us if you do not want us to share your personal information.
We may collect and provide aggregate information about our Users to our advertisers, sponsors, promotional partners, and affiliates, such as how many persons visited a particular page or activity or the likes and dislikes of our Users, but this information generally does not include personal information about any individual User. We may obtain geographic information such as zip code clustering from other sources, but this aggregate information will not reveal any personal information about a specific User.
OUR USE OF COOKIES AND TRACKING DEVICES
Our Websites use cookies or other tracking devices. A cookie is a small data file that contains a unique identification number that a website places on your hard drive when you visit a site. The ‘cookie’ is able to store information such as data about your computer, the type of browser you use, and how many times your computer visits a certain site. Cookies enable us to track how often Users are visiting our Websites and specific pages, the number of entries in specific events, the estimated audience size for sponsors and advertisers, and user preferences. You can refuse to use cookies by turning them off in your browser. You do not need to have cookies turned on to use most of the Websites. However, you may find that some areas on the Websites will be slower, or may not function at all, and you may not be able to participate in certain activities such as contests or sweepstakes if the cookies are disabled. The Websites may use clear GIFs [Graphics Interchange Formats] (also known as pixel tags, web beacons, or web bugs). A clear GIF is a tiny line of code that is programmed to collect certain information about a visit to a particular website. We use GIFs to gather aggregate information on visits to our Websites, track usage of Website links, and assist with registration and other features. Other websites that you may link to through the Websites also may use clear GIFs. Air Pros, its parents and its subsidiaries are not responsible for the use of clear GIFs by other website operators. Users must review other website operators’ privacy policies to determine the type and extent of tracking devices used.
USE AND COLLECTION OF INFORMATION BY ADVERTISERS AND SPONSORS; THIRD-PARTY COOKIES AND TRACKING DEVICES
We use third-party advertising companies to serve ads on the Websites. These advertising companies may collect and use information (not including your name, address, e-mail address, or telephone number) about your visits to our site and other websites not owned and operated by us, and may also combine this information with other data about your purchases and interests from other online and offline sources, in order to provide advertisements about goods and services of interest to you. In addition, we may share usage information about Users of the Websites with these companies for the purpose of managing and targeting advertisements and for market research analysis on the Websites and other websites. For these purposes, we and our third-party advertising companies may note some of the pages you visit on the Websites through the use of GIFs. In the course of serving advertisements to the Websites, our third-party advertisers may place or recognize a unique ‘cookie’ on your computer. The Websites may post banner ads and other forms of advertisements, and/or links to the websites of affiliate entities or of advertisers or sponsors who are companies that are not owned or operated by us, or our affiliates or subsidiaries. These entities may independently solicit and collect personal information, or send their own cookies and/or clear GIFs to our Users. The data collected is used in order to provide advertisements about goods and services that may be of interest to Users of the Websites and other interactive media and may be used to keep track of user response to each advertisement. We also work with third-party data analytics and online targeting companies. Some of these companies may use non-personal information (not including your name, address, email address or telephone number) about your visits to the Websites and other websites in order to provide data and targeting recommendations based on which we may provide advertisements about goods and services of interest to you.
Many of the third-party companies we work with are members of the Network Advertising Initiative (NAI), a cooperative on online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices. The NAI has developed a tool that allows consumers to opt out of targeted advertising delivered by NAI members’ ad networks. To learn more about opting out of targeted advertising or to use the tool, go to http://optout.networkadvertising.org/.
Following are the names and websites of some of the other companies who may set cookies on our sites to serve or present the ads that appear on our sites and to conduct research about the advertisements. These may change over time
Facebook: www.facebook.com/privacy/policy
Active Campaign: https://www.activecampaign.com/privacy-policy/
Call Back Tracker: https://callbacktracker.com/privacy-policy.php
Service Titan: https://cdn2.hubspot.net/hubfs/1584056/Service_Titan_December2017/pdf/PrivacyPolicy.pdf?t=1528130442616
Google Ads: https://policies.google.com/privacy
AccessiBe: https://accessibe.com/privacy-policy
CallRail: https://www.callrail.com/privacy/
Hotjar: https://www.hotjar.com/legal/policies/privacy/
Please be advised that when you link to or visit an advertiser’s or sponsor’s website, we may frame the site with our website logo; however, you will be subject to the privacy policy and terms of usage agreement of that website operator. Air Pros, its parents, affiliates or subsidiaries will not be responsible for advertiser or sponsor ads and/or links or the content, activities, information collection, use and disclosure practices of the websites of advertisers and sponsors. We may also provide co-branded services or promotions with certain sponsors or other entities. As a part of these services or promotions, we may request the submission of your personal information through the Websites for participation and/or registration. We may also share your information with the sponsor or entity participating in the service or promotion to fulfill your request. If the co-sponsor or other entity collects your personal information, they may also share your information with us.
OUR SECURITY PROCEDURES
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using the Websites); Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them) Whether retention is advisable; and considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).
Only employees and supervisors with specific authorization have access to databases containing Users’ personal information. Credit card information is transmitted via encrypted technology. If we decide to share User information with other members of the Air Pros family, the receiving entity will also maintain the security and integrity of that User information. That said, it is not possible to guarantee the security or integrity of information you disclose online since a sufficiently powerful attack from an unauthorized third party, however unlikely, could compromise your information.
For the convenience of our Users, we may offer a list of helpful website links provided by other entities and/or persons. We do not endorse or recommend, nor are we liable for, the products or services of any websites not owned or operated by us. When you visit other websites you will also be subject to the privacy policies and terms of usage agreements, if any, of that website operator.
YOUR CHOICES ABOUT YOUR INFORMATION
If you would like to review, correct, update, suppress, restrict or delete personal information that you have previously provided to us, or if you would like to receive an electronic copy of your personal information for purposes of transmitting it to another company (if this right to data portability is provided to you by law), you can contact us at info@FlAirPros.com or by mail to 11055 Plano Road, Dallas, TX 75238
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database, or other limitations you would like to put on our use of your personal information. For your protection, we only fulfill requests for the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Our databases and other records may have residual data which will not be removed. In addition, we also may not allow you to review certain data for legal, security or other reasons.
If at any time you believe that the Services have not adhered to this Privacy Policy, please let us know. We will use good faith efforts to determine and correct the problem.
If you are an EEA resident, you have the right to lodge a complaint with a data protection authority about how we process your personal information.
CHANGES IN THE PRIVACY POLICY
The effective date at the top of this page indicates when this Privacy Policy was last revised. We will notify you before any material change takes effect so that you have time to review the changes. Any change is effective when we post the revised Privacy Policy. Your use of the Services following these changes means that you accept the revised Privacy Policy.
CHILDREN’S PRIVACY
Air Pros, and our entire related group family, respects the privacy of your child and we want to share with you our policies regarding children under the age of thirteen (13). Although Users of all ages may navigate through the Services, we do not knowingly collect personal information from persons under the age of thirteen (13). If upon notification by a parent or guardian, or discovery by other means, that a child under thirteen (13) has improperly registered by using false information, we will immediately cancel the child’s membership and/or participation and delete the child’s personal information from our records.
OPT-OUT OF SHARING OR SELLING FOR TARGETED ADVERTISING
You may choose to opt-out of browser-based targeted advertising on banners presented on our websites. You may also broadcast the global privacy control signal from your device. Note that if you change browsers or devices you will need to choose to opt out of the browser-based targeted advertising on banners presented on our websites on your new device or browser, or broadcast the global privacy control, from your new device or browser.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the information below.
Web site: https://www.dallasplumbing.com
Physical address: 11055 Plano Road, Dallas, Texas 75238 USA
Email: service@dallasplumbing.com
This Privacy Notice (“Notice”) applies to personal data Air Pros Solutions LLC and any of its related companies or affiliates (collectively, “Air Pro,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
- Data We Collect
- How We Use Data
- How We Share Data
- Your Choices
- How We Protect and Retain Data
- Transmission Of Data To Other Countries
- Third-Party Applications/Websites
- Changes To This Privacy Notice
- Children
- Contact Information
Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you book online, sign up to get our emails, or contact us.
- Automatically. This includes through cookies, server logs, and other tools on our website or apps.
- From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
| Context | Types of Personal data | Primary Purpose |
| Account Registration | We collect your name and contact information when you book our services that we may use to make an account for you. | We provide account related functionalities to users. Accounts can offer easy checkout, saved preferences, and purchase history. |
| Client Information | We collect the name and contact information of our clients and their employees with whom we may interact. | We have a legitimate interest in contacting our clients and communicating with them about business activities such as projects, services, and billing. |
| Your Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | This technology helps us to make sure our websites operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent. |
| Technology on Our Website for Targeted Advertising | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Some of our websites may ask for your consent to use tracking technology; others may provide you with the option to opt-out of such technology. |
| Email Interactions | If you receive email from us, we may use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email. | We can improve our services by understanding how you engage with our messages. |
| Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment. | In some contexts, we are required by law to collect data about applicants. We also may use your data to evaluate your application or consider you for other positions. |
| Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you share to reply. | We assess and develop our services by receiving and acting upon feedback. |
| Mailing List | When you sign up for our mailing lists, we collect your email or postal address. | We aim to share information about our products and services. |
| Order Placement | We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order for our services. | We use your information to perform our contract to provide products or services. |
| Partner Promotion | We collect data that you provide as part of co-branded promotions with other companies. | We have a legitimate interest in fulfilling our promotions. |
| Surveys | We collect data you share through surveys. If a survey is offered by a third-party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your data. | We want to increase our understanding of your opinions. |
How We Use Data
We also use data to:
- Identify you when you visit our sites or call our offices.
- Complete transactions.
- Improve or create services and products.
- Streamline checkouts.
- Conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
- Market our products or services.
- Market the products or services of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights and defend against legal claims.
- Serve administrative purposes and manage our relationships.
- For other reasons with your consent.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
- Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, or if we enter bankruptcy proceedings, we may share data with acquirers or potential acquirers as part of such sale, or in anticipation of such a sale.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to or provide services by a third-party agent.
- Public. Some of our websites may allow for comments or reviews in a public forum. If you post on these pages or submit a review for publication, what you share may be publicly available.
- Service Providers. We may share your data with service providers. Service providers may help us to run our website, manage customer records, conduct surveys, provide technical support, process payments, fulfill orders, and more.
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
We do not sell personal information for money. We may engage in behavioral-based advertising. For information about how to opt-out see the Your Choices section.
Your Choices
Some jurisdictions give you a right to make the following choices about your personal data:
- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- Change. You may ask us to correct inaccurate or incomplete data. Note that we may keep historical data in our backup files as permitted by law.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Opt-out of Sharing or Selling for Targeted Advertising. You may choose to opt-out of browser-based targeted advertising on banners presented on our websites. You may also broadcast the global privacy control signal from your device. Note that if you change browsers or devices you will need to choose to opt out of the browser-based targeted advertising on banners presented on our websites on your new device or browser, or broadcast the global privacy control, from your new device or browser.
- Online Tracking. We do not recognize the “Do Not Track” signal.
- Promotional Emails. You may choose to provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content , as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting Requests
You may exercise the above rights by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
As required by law, we will require you to prove your identity . We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last service you purchased from us, or the date of your last service from us. We may also ask you to share a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal data about you in our files.
In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
We keep your personal data for as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
Material changes in this privacy notice apply only to personal data collected after its updated and effective date. We may change our Notice and privacy practices from time to time by posting a new notice on our website. When we do, any material changes in a new notice will apply to data that we collect after the new updated and effective date.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
11055 Plano Road Dallas, TX 75238
Update and Effective: February 25, 2025
