There is nothing like having a reliable drain service company already in mind when a flooded bathroom or kitchen floor suddenly takes over your day. With so many companies and individuals offering the same services in your area, choosing the one that meets your needs the the best can be challenging. Here are a few things to consider when making the choice.
Qualifications and experience
Any company that you allow into your home should have the necessary licenses for the service that they are going to perform. At the very least, you know that they are qualified for the job. They should also be drug-tested and background-checked. Ask the questions if they don’t offer first. They should be very willing to reply with the right answers. If they get touchy or defensive, back off and look for someone else. Another thing to look for is to see if they seem to have invested in the appropriate drain cleaning equipment. Old doesn’t mean bad, but they should be properly prepared on their first visit, if they know you need drain service. Lastly, the company must also have liability insurance to protect against potential damage or harm to themselves when working inside your property.
Cost
Just like any product or service you spend money for, getting good value from doing business with a drain service company cannot be overemphasized. As a customer, getting a realistic estimate ensures that a clogged drain won’t drain your household budget for the month. Quotations you get over the phone at first contact may be different from when a company representative comes over and sees the problem first-hand. It is not possible for any company to provide an accurate estimate without seeing the problem, due to all the different factors that they may encounter. Insist on a written quote before you let them start working. Some companies offer price guarantees and free estimates, so be sure to ask.
Customer service track record
Read through testimonials from previous customers on online review sites. It is often the first and most convenient route that people take today as a measure of a company’s reputation. Don’t expect perfection. Unfortunately, some people will post negative reviews for reasons that are not justified. In most cases, these falsely negative reviews involve some sort of credit demanded by the customer. After taking this step, it is worthwhile to ask family and neighbors if they can suggest a referral for a competent drain service provider. It is always best to ask about their guarantee policy and whether they offer 24/7 service, in case you have a continued problem, as well as regular maintenance check-ups to prevent clogged drains in the future.
